Frequently Asked Questions (FAQ)
How do I know what to order for my car?
It’s very simple. Use the Select Your Model tool on our website. You’ll be automatically redirected to the correct kit for your car. We supply every model and type. Still unsure? Just contact us and we’ll check it for you.
I have a facelift model but the original holder is missing. How do I mount my screen?
Without the original phone holder the screen cannot be mounted. You can easily order this original holder together with your screen on the website if you don’t have it anymore.
Are the UpYourCarPlay screens plug and play?
Yes, UpYourCarPlay supplies plug-and-play units for every model. For facelift models (with phone holder / USB connection) installation takes less than 5 minutes and requires no modifications.
For pre-facelift & old models (without Garmin / navigon connection) we offer full plug-and-play units as well. For pre-facelift with Garmin / navigon connection an installation kit is required. The installation is still plug and play but takes a bit longer – around 45 minutes.
For these installation kits we provide a detailed video guide so you can install it anywhere in the world.
Can I pick up my screen and/or have it installed?
Yes. Before ordering, click on Contact UpYourCarPlay to arrange pickup or professional installation. We are located in Grootebroek (The Netherlands).
Installation by UpYourCarPlay (Netherlands)
If you find the installation too difficult, we can do it for you in the Netherlands. Most Dutch customers choose this option, because during installation we can also make the audio fully wireless, which is preferred. We install this model several times a week. Contact us for pricing and to schedule an installation appointment.
Is the UpYourCarPlay screen wireless?
Yes, both Apple CarPlay and Android Auto work wirelessly.
How does the sound from the UpYourCarPlay screen go to the radio?
This depends on your model. For facelift models with Bluetooth you set the radio to Media and connect to the Bluetooth of the original radio. This is a one-time pairing; after that it connects automatically.
For facelift without Bluetooth or pre-facelift (original radio) you set the radio to AUX and plug in the 90° AUX cable that comes from the screen. After that it will switch automatically.
For pre-facelift with an aftermarket radio you set the radio to AUX and connect via the Bluetooth of that radio. You can book an appointment with us for a fully wireless audio solution.
How do I listen to the radio when my screen is connected via Bluetooth or AUX?
On facelift models with Bluetooth, the audio from the UpYourCarPlay screen is sent to the original radio through the Media/Bluetooth connection.
On models without Bluetooth, the audio is played through the AUX input using the included AUX cable.
We recommend using the TuneIn Radio app. This allows you to listen to all radio stations — similar to DAB — directly on the UpYourCarPlay screen. The audio will then play through your car's speakers via Bluetooth or AUX, depending on your model.
Download TuneIn Radio:
TuneIn Radio for Apple (App Store)
TuneIn Radio for Android (Google Play)
Will my steering wheel controls still work?
On facelift models with Bluetooth the original steering wheel buttons keep working. On pre-facelift and facelift without Bluetooth only the volume buttons remain active, because the audio is sent through the AUX connection.
Will my original parking sensors and camera still work?
On facelift models they keep working as normal. On pre-facelift models the beeps remain audible, but the image will no longer be shown on the Garmin or navigon screen.
How does the OBD scanner work on the VW Up, SEAT Mii, and Škoda Citigo?
The UpYourCarPlay screens can be connected to your car's OBD port using our UpYourCarPlay OBD scanner. This scanner plugs easily into the diagnostic port under the dashboard. Once the OBD scanner is connected, you can link it to the UpYourCarPlay screen.
To access all functions, you can purchase a one-time subscription of €6. After installation and connection, all functions will be available. Using the Car Scanner app on the UpYourCarPlay screen, you can read all vehicle data.
On your phone, you can fully customize the app menus and choose which data appears on each page. Not all functions will be visible on every vehicle — only the features compatible with your car and the sensors it has will be shown.
Recommended apps:
Click here for Android – Car Scanner ELM OBD2
Click here for Apple – Car Scanner ELM OBD2
How fast does the screen start up?
On facelift models the screen wakes up as soon as you unlock the car and is already connected before you start driving.
On pre-facelift and older models the screen turns on when you switch on the ignition, with a start-up time of about 5–10 seconds.
Does the screen turn off automatically when I switch off the car?
On facelift models with phone holder the screen turns off about 60 seconds after you lock the car.
On facelift without phone holder and on pre-facelift models the screen switches off when you turn off the ignition.
Does the dashcam record automatically?
Not without a microSD card. You need a microSD card (up to 128 GB), which you can add to your order on the product page. Once installed, the dashcam starts recording automatically as soon as the screen has started up.
How does the OBD scanner work on the VW Up, SEAT Mii, and Škoda Citigo?
The UpYourCarPlay screens can be connected to your car's OBD port using our UpYourCarPlay OBD scanner. This scanner plugs easily into the diagnostic port under the dashboard. Once the OBD scanner is connected, you can link it to the UpYourCarPlay screen.
To access all functions, you can purchase a one-time subscription of €6. After installation and connection, all functions will be available. Using the Car Scanner app on the UpYourCarPlay screen, you can read all vehicle data.
On your phone, you can fully customize the app menus and choose which data appears on each page. Not all functions will be visible on every vehicle — only the features compatible with your car and the sensors it has will be shown.
Recommended apps:
Click here for Android – Car Scanner ELM OBD2
Click here for Apple – Car Scanner ELM OBD2
Do I need to use a specific SD card to record dashcam footage with my UpYourCarPlay screen?
Yes, it is important to use a compatible SD card recommended for your UpYourCarPlay screen. Using an incorrect SD card can cause the screen to repeatedly restart and may damage the device. If this occurs, we can read the device to determine the issue, but the warranty will be void. We therefore recommend ordering the SD card together with your UpYourCarPlay screen to ensure proper dashcam recording and avoid potential damage.
Do I have to remove the SD card to view the footage?
No, you can view the footage directly on the screen. If you want to save it in higher quality or watch it on your computer, you can remove the SD card and insert it into your computer or laptop.
How does the built-in dashcam work?
The UpYourCarPlay screens come with an integrated dashcam that automatically starts recording as soon as the screen powers on. You only need a compatible microSD card (up to 128 GB) for this.
Always use a recommended SD card, as using an incorrect card may cause the screen to restart repeatedly or even damage the device. We therefore recommend ordering the SD card together with your screen.
The screen allows you to choose whether to record audio and to set the recording interval, with options of 1, 2, or 5 minutes per video.
Recordings can be locked and saved on the SD card. If you want to keep a specific clip, you can easily move it to a separate folder on the screen via the dashcam options. This gives you quick access to important footage.
All recordings can be viewed directly on the screen. For higher quality or to watch on your computer, you can simply remove the SD card and insert it into your laptop or PC.
Is there a warranty?
Yes, you receive a 1-year warranty via UpYourCarPlay.